Refund & Return Policy

Return & Refund Policy

We value our customers and want you to be fully satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below. 

1. Eligibility for Returns

We accept returns only in cases where the product is defective, damaged, or incorrect.

Return requests must be submitted within 7 days of delivery.

Eligible reasons for return include:

• The item arrived damaged

• The item has a manufacturing defect

• An incorrect item or size was delivered

The following situations are not eligible for return or refund:

• Change of mind or dissatisfaction with the product

• Size issues caused by incorrect selection at checkout

• Minor color or design variations due to screen resolution or lighting

• Normal wear and tear

2. Return Conditions

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• All original tags must be attached

• Original packaging must be intact

• The product must not show signs of wear or damage

Returns that do not meet these conditions may be declined.

Return Process

1. Contact our support team at [aurvise@gmsil.com] within 7 days of receiving your order

2. Provide your order number along with clear photos or videos showing the issue

3. Once approved, return instructions will be shared

4. The item will be inspected after it is received at the warehouse

Refund Policy

• Approved refunds will be issued to the original payment method

• Refund processing may take 5–10 business days after inspection

• Shipping and handling charges are non-refundable

If the returned item is confirmed to be defective or damaged, the product cost will be refunded.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [aurvise@gmail.com]
Business Days: Monday – Saturday